PAYMENT: Payment is accepted through PayPal (which allows you to use your debit or credit card and your gift vouchers).
SHIPPING: All orders are custom and handcrafted for you, unless the listing says it is already available. Your items are usually shipped within 1-5 business days, Tuesdays and Fridays/Saturdays, this excludes larger orders of more than 6+ sets, which may take up to 5 days to complete. If you require tracking or express shipping please let me know and I will set up a special listing for your order.
Items are shipped in a bubble mailer envelope. Each item/set is housed in a ziplock bag and placed in an organza gift bag, this flat-packing method saves you in huge shipping costs. If you purchase a gift box, your shipping cost will be included in the box listing.
TRACKING IS NOT INCLUDED WITH YOUR ORDER unless requested or explicitly stated in the listing. Tracking starts from $5.50 and express shipping of international orders, start from $20.50.
RETURNS & REFUNDS: If you wish to add to or cancel your order please try to do so within the first 24 to 48 hours from placing your order. Orders already shipped may be returned for a 100% refund, on arrangement, otherwise a 25% refund restocking fee will be applied within 45 days, no refunds entertained after 45 days. No refund on shipping.
If I receive a returned package without communication, then there will be no refund, also no refunds are offered to items worn and then returned.
All customized bridal orders are not returnable, unless the order is incorrect or something is broken.
There will also be no refunds offered 60 days after purchase, as Paypal does not allow refunds after 60 days of the transaction.
REFUNDS ON FREE SHIPPING OFFERS:
Please note that shipping costs will first be deducted from any refunds if you received free shipping or free upgraded shipping.